Dealing with Consumer Satisfaction During the COVID-19 Epidemic
In the world of brands, consumer satisfaction is once again a buzzword strategy. The new business environment worldwide after the COVID-19 epidemic is changing to a new dimension, and change in consumer behaviour is the main focus of this change. The epidemic is far more than a health emergency; it has irreversibly altered our entire way of life. As evidenced by the examination of economic statistics on sales, this catastrophic situation has also had a significant impact on the spending habits of individuals. In reality, the epidemic is much more than a mere health catastrophe, as it has had a significant impact on society and the economy. More than any other disturbance this decade, the epidemic has unexpectedly altered how we work, communicate, and shop. The analysis of economic data on sales indicates that this catastrophic circumstance has significantly impacted customer attitudes and behaviours. According to a study undertaken by Nielsen Company, the spread of the epidemic res